1. Introduction

When accessing or using the website www.nameerwells.com, you acknowledge your agreement to be bound by these terms and conditions. These terms apply to all visitors, users, and anyone accessing the site.
If you do not agree to the stated terms, you must refrain from using the website immediately.

Nameer Wells reserves the right to amend these terms at any time without prior notice. Your continued use of the website after any changes have been made constitutes acceptance of the updated terms.

2. User Obligations

As a user of the website, you must:

  • Use the website in compliance with all applicable laws and regulations.

  • Avoid engaging in any fraudulent, harmful, or illegal activities.

  • Refrain from interfering with or disrupting the website’s functions in any way, such as hacking, data mining, or reverse engineering.

  • Not attempt unauthorized access to the website, user accounts, or associated systems and networks.

Failure to comply with these obligations may lead to termination of your access to the website without prior notice.

3. Guest Checkout

You have the option to purchase as a guest without creating an account. If you choose guest checkout, you must provide accurate and complete information that helps process and deliver your order correctly.

4. Purchase, Cancellation, and Refunds

  • When making a purchase, you agree to the following cancellation and refund policy:

    • Customers may cancel the order before the project execution process begins, which starts after the execution contract, receipt voucher, and well plaque are sent from the Follow-Up Department at Nameer Wells.

    • Customers have the right to cancel the order within three days from the date of receiving the contract and voucher.

    • If cancellation occurs within this period, the paid amount will be refunded in full within no more than 15 business days.
      (If the three-day period passes without submitting a cancellation, no amounts will be refunded.)

  • We advise all customers to carefully review their order details before completing a purchase to ensure full satisfaction. For any inquiries, please contact our customer service team via email at office@nameerwells.com

5. Intellectual Property Rights

The content on the website, including logos, graphics, text, images, videos, and more, is owned by Nameer Wells or licensed parties.
Content is protected by copyright, trademark, and other intellectual property laws.
Copying, distributing, or using content without prior written permission from the company is prohibited.
Users are granted a limited, non-exclusive, non-transferable right to access the website and use its contents for personal, non-commercial purposes only.

6. Privacy Policy

We recognize the importance of your privacy and strive to protect your personal data. For more details on how your information is collected, used, and protected, please refer to the Privacy Policy. By choosing to use the website, you consent to the collection and use of your data as described in the Privacy Policy.

7. Limitation of Liability

  • To the extent permitted by law, Nameer Wells will not be liable for any indirect, incidental, or consequential damages resulting from your use of the website or inability to use its services or contents.
  • The website and all its contents are provided as-is without any express or implied warranties, including, but not limited to, warranties of accuracy, reliability, merchantability, or fitness for a particular purpose.

8. Termination of Use

  • We reserve the right to suspend or terminate your access to the website at any time at our discretion, without prior notice or any legal liability, including cases resulting from your violation of the terms and conditions of use.
  • If your access to the website is terminated, your right to use its services ceases immediately. If you wish to close your account or end usage of the website, you may contact the support team by email at office@nameerwells.com

9. Termination of Use

Nameer Wells reserves the right to modify these terms at any time. Changes will be posted on the website, and you are responsible for reviewing them periodically. Continued use of the website after modifications constitutes acceptance of the new terms.

10. Governing Law

These terms and conditions are governed by and construed in accordance with the laws of the United Arab Emirates, regardless of conflict of law provisions.

11. Project Execution Terms and Quality Assurance

  • The customer will be provided with a photographic report documenting all stages of project completion upon completion.

  • Nameer Wells reserves the right to determine the project location to be in the area of greatest need, which may affect the execution period.

  • All projects include a five-year warranty and free maintenance service every six months.

  • Project execution periods range from 20 to 45 days from the date of payment.

  • Nameer reserves the right to publish project photos and videos on social media platforms while ensuring the customer’s name is hidden, unless the customer requests not to publish.

  • The customer must retain all reports sent to ensure the possibility of resending new reports. The company is not responsible for failure to retain or damage to reports sent by the project owner, nor is the company responsible for securing them again.

12. Contact Information

For any inquiries regarding these terms, you may contact us by email at office@nameerwells.com.